Scope & definitions

What the service provides (Omni API, Admin Console, channel integrations, unified inbox, translation, etc.)
Definitions (Tenant, User, Channel, Message, Usage, etc.)

Accounts & authorization

Account creation, admin/member roles, security responsibilities
User confirms they are authorized to connect and manage the company's channels/accounts
Requirement to comply with each channel platform's policies

Acceptable use (prohibited activities)

No unlawful use, spam, fraud, IP infringement, malware, unauthorized data collection, harassment, etc.
If you support broadcasts/campaigns: consent-based messaging and opt-out handling

Third-party channels & dependencies (important)

Kakao/LINE/WeChat/WhatsApp/Facebook are third-party services with their own rules, pricing, and limitations
Platform changes/outages/approvals (e.g., WhatsApp templates) may affect service and are outside your control

Fees & billing

Setup fees, per-message / per-platform charges, currency/exchange rate handling, taxes
Quotas/threshold alerts are "best effort"; billing responsibility remains with customer
Non-payment, low balance, payment failure handling (restriction/suspension)

Customer data & content

Customer owns their data; provider processes it only to deliver the service (routing, storage, logs, translation, billing)
High-level retention, backup, deletion/export options

Security & availability (optional SLA)

Summary of security measures and service availability expectations (or "commercially reasonable efforts")

Disclaimers & limitation of liability

No warranties as applicable; limit on indirect damages; liability cap (commonly tied to recent fees)

Term, suspension, termination

Governing law & changes